Shipping Policy

At Wellness USA Hub, we are committed to delivering your wellness equipment safely and efficiently.

Free Shipping

We offer free shipping on all orders unless otherwise specified on the product page. Some oversized or specialty items (such as hot tubs or large saunas) may require freight shipping, and any applicable shipping costs will be clearly noted on the product listing before checkout.

Processing Time

Orders are typically processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Delivery Timeframes

Standard delivery typically takes 5–10 business days depending on your location. Freight shipments for larger items may take longer. We will keep you informed throughout the process.

Shipping Restrictions

We currently ship within the United States. If you have questions about shipping to a specific location, please contact us.

Returns Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

30-Day Returns

We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in original packaging.

How to Initiate a Return

  1. Contact us at support@wellnessusahub.com within 30 days of receiving your order.
  2. Include your order number and reason for return.
  3. Our team will provide return instructions and a return authorization.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Non-Returnable Items

Certain items may be marked as final sale or non-returnable due to hygiene or size considerations. These will be clearly noted on the product page.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at support@wellnessusahub.com with photos and we will make it right.

If you have any questions about our shipping or returns policy, please don't hesitate to reach out to our team. We're here to ensure your wellness journey is seamless from start to finish.